A family run business for over 35 years
ETB Tyres

Privacy & Cookie Policy

Privacy and Cookie Policy

Policy date: 12/April/2018

1. Privacy Policy

ETB Group is committed to protecting and respecting your privacy.

With regards to any personal data we collect from you, or that you provide to us, it is the aim of ETB Group to always act in the best interests of its customers in accordance with the General Data Protection Regulation of 2016

This policy (together with our terms and conditions and any other documents referred to) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. For the purpose of the General Data Protection Regulation of 2016, the data controller is ETB Exhaust, Tyres & Batteries (Worcester) Ltd.

If you contact us, we may keep a record of your correspondence. ETB Group reserve the right to record telephone calls into our company, this is done in-order for us to monitor, maintain and improve the quality of service offered to our customer.

Details of transactions you carry out through our web sites or in person and any data necessary for the fulfilment of your orders including your name, address, email address, telephone number, vehicle type, vehicle registration, MOT or service due dates.

Information you provide in order to subscribe to our promotions or newsletter. We may also ask you for information when you enter a competition or promotion sponsored by ETB Group.

The information collected and held may include but is not limited to: anonymised information about your computer, including where available your IP address, operating system and browser type, approximate geographic location, referral source, length of visit and number of page views for system administration and to report aggregate information. This is statistical data about our users' browsing actions and patterns and does not identify any individual. However, this data which may for example be collected by Google analytics may be processed outside of the UK or European Economic Area (EEA). By using this website, you agree that your information may be transferred, stored and processed outside the EEA.

Personal data supplied to ETB with your consent or collected by contractual, legal, vital or legitimate interest may be used for marketing purposes but you may unsubscribe by clicking on the un-subscribe button situated near to the bottom of any marketing e-mail or newsletter. Your personal data is not shared with any third party (excepting legitimate requests from government and enforcement agencies and the police). The data is stored on secure servers within the UK or European Economic Area (EEA), though it may be stored on secure servers outside of the UK or European Economic Area (EEA), where this is done, appropriate steps are taken to protect your information. By using this website, you agree that your information may be transferred, stored and processed outside the EEA.

Personal data held by ETB will be stored securely for a maximum of 36 months before deletion or anonymisation, except where we have a legal obligation to keep for a longer period.

2. Cookies Policy

ETB group web sites use Cookies. Cookies are information files stored on your computer, tablet or smartphone that help websites remember who you are and information about your visit. Cookies can help to display the information on a website in a way that matches your interests. Most major websites use cookies.

The cookies we use on our website are broadly grouped into the following categories:

Essential – Some of the cookies on our website are essential for us to be able to provide you with a service you have requested. An example of this would be a cookie used to enable you to log into your account on the website or which allows communication between your browser and the website. You may not be able to use our website without these cookies.

Analytics – ETB Group sites use analytics cookies to helps us understand how users engage with our website. An example is counting the number of different people coming to our website or using a particular feature, rather than the total number of times the site or feature is used. Without this cookie, if you visited the website once each week for three weeks we would count you as three separate users. We would find it difficult to analyse how well our website was performing and improve it without these cookies.

Social Sharing – ETB Group sites use cookies to allow you to share content directly on the social networking/sharing sites like Facebook, Twitter or Google+. Examples would be if you wanted to "like" or "tweet" about a business or product advertised on our website.

Interest-Based Advertising – You will have noticed that when you visit websites you will be shown adverts for products and services you may wish to buy. The money made by website owners for showing third party adverts on their websites often pays for the cost of running the website and therefore usually allows you to use the website without having to pay a registration or usage fee. We, like many businesses may place adverts for ourselves on a range of associated websites. However, to try and ensure that the adverts you see are relevant to you we reserve the right to use cookies to collect information about the types of things that interest you, for example websites you visit and the geography that you are based in. Having these cookies does not increase the number of adverts you will be shown, but simply makes the adverts you see more relevant.

How can I reject or opt out of receiving cookies?

When you first visited this website, you will have been shown a message bar drawing your attention to the fact that this website uses cookies and inviting you to review this cookie policy to help manage your cookie preferences. If you do not manage your preferences despite this prompt a cookie preference cookie will be dropped confirming that you consent to us using the cookies detailed in this cookie policy, this cookie preference cookie will last for no more than five years.

Please note that we can't always control third party cookies stored on your machine from our website and where this is the case you will need to visit the relevant third party's website directly to manage cookies stored on your machine by them. Please see our "Third Party Cookies" section below.

If you want to reject cookies we use from this website you will need to:

delete the cookies from your browser. Most browsers also allow you to prevent all or some cookies being stored on your machine in the future. For more information on how to delete or disable cookies from your browser please use the "help" function within your browser or alternatively visit www.allaboutcookies.org

By deleting our cookie preference cookie, the next time, you visit this website the cookie message bar will appear again inviting you to again reconsider your preferences; and/or if you only want to reject some or all of the third-party cookies you will need to visit the relevant third party's website directly to manage cookies stored on your machine by them. Please see our "Third Party Cookies" section below

Please be aware that disabling cookies may impact the functionality of this website.

Third party cookies:

Some of the cookies described in the "What Cookies are used on this Website" section above are stored on your machine by third parties when you use our website. We have no control over these cookies or how the third parties use them. They are used to allow that third party to provide a service to us, for example analytics. For more information on these cookies and how to disable them, please see:

Internet Advertising Bureau website at http://www.youronlinechoices.com/ where you will be able to opt-out of receiving Interest-Based Advertising cookies from some of the third parties listed below; and/or

the third party's individual privacy policy listed below:

Third Party

Type of cookies

More Info.

Adobe / Omniture

Analytics Omniture provide anonymised data about the visits made to our website and allows us to test and evaluate the best ways to present our website to our users.

Privacy Policy

Google

Analytics Google provides anonymised data about the visits made to our website. Social Sharing Google also store cookies which allow the "Google +" social sharing functionality.

Privacy Policy

AddThis

Analytics AddThis provides anonymised data about how many users are sharing content on our website. Social Sharing AddThis store cookies which allow the social sharing functionality on social networks such as Facebook .Interest-Based Advertising AddThis tools may also collect data for the purpose of interest-based advertising.

Privacy Policy

Facebook

Social SharingFacebook store cookies which allow the Facebook "Like" social sharing functionality but only if you click on the Facebook "Like" button on our website or log in to hibu using your Facebook account.

Privacy Policy

Twitter

Social SharingTwitter also store cookies which allow their social sharing functionality including the "Tweet" function and to generate usage information during your visit to our website.

Privacy Policy

eBay / Doubleclick

Interest-Based AdvertisingeBay may have cookies dropped on their behalf in order to collect data for the purpose of interest-based advertising.

Privacy Policy

AOL

Interest-Based AdvertisingAOL cookies may also collect data for the purpose of interest-based advertising.

Privacy Policy

iPromote

Interest-Based AdvertisingiPromote cookies also collect data for the purpose of interest-based advertising.

Privacy Policy

If you want to know more about how cookies work and how to manage or delete them, visit the World Wide Web Consortium's website.

We may update this policy from time to time so you may want to check it each time you visit our website.

End

© ETB 2018.  All Rights Reserved.

Website Terms of Use / General Trading Terms & Conditions | Privacy & Cookie Policy | Site Powered by Pineapple

Calls may be recorded for training and to ensure the best quality customer service.