With three commercial tyre fitters to deal with the biggest truck, off-road and agricultural tyres - and another three technicians to fit every passenger tyre on the market - the team is South Wales’ go-to destination for motorists and commercial fleet operators alike.
Since taking the helm as depot manager four years ago, Gavin Stevens has overseen an impressive upturn in fortunes along Frederick Street, with regular customers coming back to the forecourt, coupled with a number of new faces – and vehicles.
“It just comes down to common courtesy from our side, honesty, and keeping our customers happy every time they drop in,” he said.
“It is a pretty simple formula and one that is continuing to serve us well. We offer just about every automotive service out there, including MOT testing and all manner of mechanical assistance.”
There is seldom a quiet day in the depot between the commercial and consumer teams either, with levels of ‘banter’ at a continual high.
Gavin added: “The commercial fleet support guys are always telling us how much more difficult their jobs are than ours. Clearly the size of a tyre is proportional to the size of a technician’s ego!
“We do have a good laugh! It’s important that we have a great team spirit and good friendships. I think it can rub off on our customers too, who can see us enjoying what we do.”
For more information about ETB Newport, visit http://www.etbtyres.co.uk/newport/
ETB Newport in brief:
Calls may be recorded for training and to ensure the best quality customer service.
TYRE BRANDS
Bridgestone - Firestone - Avon - Michelin
